Job Purpose
- To manage the daily routine of the Technical Support Desk.
- To advise and introduce all current and future Gas, Electric and Refrigeration that applies to commercial catering equipment to ensure the business is always compliant with all legal requirements.
- To maintain an accurate technical library for equipment installation and servicing manuals, parts listings and wiring diagrams within the customer estate.
- To act for the company as Electrical Gas Safe & Refcom ambassador.
- Provide gas, electrical and refrigeration related advice and technical assistance to field-based engineers by telephone or site visits throughout the UK.
- Ensure all documents, technical publications and engineer test and metering equipment is correct, calibrated for ongoing use.
- To assist in delivering safe standards of work through refrigeration & electrical training (including portfolio) and gas certification through external gas examiners, to 100% pass rate.
- To ensure all gas servicing is carried out as per customer contracts.
Principal Accountabilities
- To support the Field Operations Manager and engineers in carrying out their related tasks as directed by the business or on request from the engineer.
- To assist in the development of technical support data for van stock parts in support of the engineers.
- To liaise with the service desks in planning of gas & electrical services.
- To ensure all qualifications are kept up to date and renewal course planned in with good time.
- To ensure all test equipment is kept within calibration.
- To audit all refrigeration & catering engineers to ensure they maintain the company's work and safety standards.
- To assist the business in resolving/managing engineers relating to technical matters throughout our customer base.
- To act as the business Electrical Gas Safe and Refrigeration ambassador at customer sites/meetings.
- To always represent the company in a professional manner and develop good working relationships with customers, affiliated companies and suppliers.
- To respond promptly to requests/instructions in a timely manner.
- To follow company working policies and practices as directed.
- To diagnose chargeable tasks in compliance with company policies and procedures.
- To highlight any concerns to all relevant departments regarding engineering/site problems.
- To ensure all paperwork and documentation is completed correctly and promptly
- To comply with company health and safety rules, notifying your line manager of any concerns.
- To accurately and securely maintain all vehicle stock, tools and equipment.
- To carry out any reasonable adhoc duties as requested by the Operations Manager
Special Features
- To provide accurate and up to date information to the business & engineers on all gas related matters.
- Office based but with a degree of flexibility in working hours and types of jobs undertaken.
- Excellent communication skills.
- Advanced understanding of commercial foodservice catering and refrigeration equipment.
Key Performance Indicators
- Full compliance in relation to gas safety throughout the business
- Quality of repairs and maintenance
- Refrigeration & Catering engineer audits completed within compliance
- Improved KPI's of all engineers across gas, electrical and refrigeration disciplines
- Response to instructions from management to meet customer expectations
- Flexibility and adaptability to ever-changing job function
- Development of engineer, customer and colleague relationships.
- 100% pass rate for newly trained engineers
Candidate Specification
- F Gas qualified
- 18th Edition qualification
- Must have worked in a similar role within the same industry
- Ideally to be available immediately or have a short notice to serve
Monday to Friday 8.30am - 5.00pm (40 hours per week)
22 days holiday plus bank holidays
Free Parking
Pension
Fully office based