Ref: HY45847
A highly successful IT and telecommunications services company is looking for a IT Helpdesk Engineer to join their team, to carry out a variety of technical and coordination tasks to meet customer requirements.
This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience.
TYPE: Contract (1year until Aug 2025), possibility to extend
START: September 2024
WORKING DAYS: 35 hours per week, Mon-Fri 9:00-17:00
LOCATION: Leeds (Client site)
SALARY: Up to £30,000 depending on experience
BENEFIT: All travel expenses reimbursed (with regulation)
IT HELPDESK ENGINEER RESPONSIBILITIES:
Hands on Desktop Support Skill. Network and PC implementation and optimisation.
Understand and detailed planning and designing for customer's Network and PC.
Network/PC/Desktop Security element configuration including day-to-day service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing. Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
1st level troubleshooting with customers and assist them as their escalation point of contact.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification. Visit customer premises when required for project or
maintenance contract work incl cover staff.
Periodical status report to line manager.
Ad hoc requests from your line manager
IT HELPDESK ENGINEER IDEAL CANDIDATE:
Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
Excellent written and verbal communication skill in English, Japanese is ideal but not necessary.
Ability to investigate and source answers to various email and telephony enquiries about technical issues.
Proven customer service experience.
Strong time management/multi-tasking & organisational skills
Strong work ethic Accurate, organised and eye for detail Reliable time keeping and attendance Solid
administration background & a keenness to get involved & support all customer service areas in EMEA
Visit customer premises when required for project or maintenance contract work
Attend customer meetings for projects or maintenance contract work
Maintain relevant customer maintenance documentation on file server
- * All applicants for the IT Helpdesk Engineer must have the right to work in the UK as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.