Telecare Officer - London Borough Council
Job Title: Telecare Officer
Location: East London
- Start Date: 2024-12-02
- End Date: 2025-03-05
- Working Pattern: Full Time, on a rota basis which may include night shifts
Salary:
- Hourly rate From: £21.58
- Hourly rate To: £28.22
About Our Client:
Our client is a leading London Borough Council and is searching for a recruit to join Adult Social Services sector. With a strong commitment to providing quality care and support to vulnerable adults, they are dedicated to ensuring the safety and well-being of their service users.
Responsibilities:
As a Telecare Officer, you will play a crucial role in our client's Telecare Service. You will be responsible for:
- Contribute to the provision of an efficient, effective, and comprehensive Telecare service
- Be the first point of contact for calls requiring action or a visit by the Telecare Officers, out of hours staff, or agencies
- Assess situations and take appropriate action based on the needs and wishes of the service users
- Assess, install, programme, and instruct service users on the usage and testing of Telecare equipment
- Support the implementation, facilitation, and provision of the Telecare service
- Liaise with staff and agencies involved in the delivery of the Telecare service
- Provide a flexible service according to an agreed rota pattern
- Enable, support, and empower vulnerable adults and the elderly to maintain independence with Telecare equipment
- Make referrals to other services to ensure the health and safety of service users
- Interrogate computer systems and liaise with colleagues and external organisations to resolve enquiries and provide appropriate information
- Inform the appropriate manager immediately of any serious problems or incidents
- Provide technical advice on Telecare equipment to internal and external
Apply now if your skills and experience could be an asset to the team
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