Job Title: Customer Solutions Executive
Salary: £28,000
Hours: 37.5 hours per week Monday to Friday
Location: Epsom (Hybrid working - 3 days at home, 2 days office based)
Parking on-site: Yes
Contract: 12 month fixed term contract
We have a fantastic opportunity for an experienced Customer Service candidate who has specialised in fast paced environments handling large e-mail and call volumes to join a very well known, successful organisation with excellent modern offices located in Epsom on a contract basis of 12 months.
The Customer Solutions team manage all customers that are looking to leave the brand either within their contract or at the end of contract and look to retain these customers
This is a great chance to join a world renowned business who offer an amazing working environment, a really friendly, 'family' culture. Alongside a competitive salary this company offer excellent benefits including on site gym, restaurant and parking.
The focus of this role is to provide an outstanding customer service
Duties will include:
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- Managing and retaining the portfolio of existing customers that are leaving the brand at both end of contract and in contract life when an opportunity presents itself.
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Proactively contacting existing customers who have requested a settlement figure
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Contacting customers who are reaching the end of their existing agreement and exploring their available options.
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Providing customers with tailored quotations, checking the quotation is affordable for the customer and is the best outcome for the customer.
We are looking for someone who has experience in a customer services environment, and be able to have good decision making and judgement skills with clear written and oral communication skills. You must be PC literate with intermediate level IT skills in Microsoft Word & Excel.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.