SERVICE DESK - 1ST LINE
SALARY - £24,500
LOCATION - Nr BEVERLEY (HULL)
FULL-TIME ON SITE
Your new role
One of the most successful Organisations in the Region are looking to add a Customer focussed, 1st line IT support person to their current team on a permanent basis. The successful IT Support candidate will be responsible for providing 1st line IT support to a large customer base, ensuring the highest levels of customer service are maintained.
What you'll need to succeed
Ideally, the organisation wants to appoint an IT Support candidate who has experience of working to ITIL principles and can take ownership of customer issues and ensure they are carried through to completion.
On a day-to-day basis, you will be talking to customers over the phone or via chat / email to capture, record and resolve technical problems.
In addition to exceptional Customer Service skills, the following areas are the key skills and attributes the Hiring Manager is looking for;
- Good working knowledge of MS Windows (client devices)
- Windows Server, MS Exchange and AD (Users and Computers)
- Experience of mobile devices and application management across Microsoft, Apple and Android platforms
- Full driving licence and access to your own transport is essential.
What you'll get in return
The role comes with a Basic Salary of £24,500 + strong Benefits Package + Annual Bonus (up to 12%)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk