The Role:
Our client is a growing business specialising in liquid and powder process solutions, consumables, and equipment for the food, beverage, brewery, bakery, dairy, and utility industries across the UK. They are looking for a
Lead Service & Support Coordinator
to join their dynamic team and help manage the service and support function across all their sites. This is a fantastic opportunity to develop a new role within the company and make an impact.
Key Responsibilities:
- Collaborate with the Service & Support Manager to enhance departmental efficiency.
- Lead and manage a team of two Service Coordinators, ensuring training and performance management.
- Develop customer relationships through regular site visits (within a 2-hour radius).
- Handle customer complaints and escalations.
- Monitor service performance metrics and drive process improvements.
- Support day-to-day tasks like raising invoices, managing deliveries, and purchasing parts/spares.
- Assist with service contract renewals and admin tasks like vehicle fleet management.
- Collaborate with Sales Office Lead on proposals and customer requirements.
- Maintain Health and Safety documentation and complete pre-qualification questionnaires.
Your experience:
- Proven experience as a Lead Coordinator or in a similar administrative support role.
- Strong communication and customer service skills.
- Ability to work under pressure and manage competing priorities.
- Proficiency in Microsoft Office (especially Excel) and familiarity with engineering or food industry terms (advantageous but not essential).
- Self-motivated, organised, and able to work independently.
Benefits:
- Competitive salary
- 25 days annual leave, plus your birthday off and public holidays
- Private healthcare and pension scheme
- Free on-site parking
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.