Arcas Technology is partnered with a leading Financial Institution based in London who are currently looking for an experienced IT Engineer to join their business on a permanent basis.
Key Responsibilities
- Serve as the primary contact point for employees seeking IT support, ensuring prompt and effective assistance.
- Support the development team with various database needs, including permissions, security measures, and disaster recovery planning.
- Conduct initial evaluations, categorisation, research, and resolution of IT incidents and requests, while ensuring proper ticket management and prioritisation.
- Coordinate with managed service providers and external support teams, following established processes for request fulfilment, incident management, and change management.
- Oversee user management processes, including onboarding, offboarding, and internal transitions.
- Assist team members with technical issues, including troubleshooting of hardware and software.
- Manage and update the Asset Management Database, encompassing hardware, software, and cloud services.
- Support routine system and software updates, patches, and upgrades as necessary.
- Provide basic training and guidance to colleagues on software applications and tools.
- Adhere to and enforce IT policies, procedures, and security standards.
Required Skills and Experience
- At least 4 years of experience in an IT administration role, primarily office-based.
- Strong knowledge of Windows and Mac operating systems, Office 365, and Microsoft Office suites.
- Experience in administering SQL Server or other ETL systems.
- Familiarity with AWS cloud services.
- Relevant professional certifications, such as those from Microsoft or Oracle, are a plus.
- Experience working with mobile devices, including phones and tablets.
- Expertise in iOS configuration and support for Apple devices like iPhones, iPads, and MacBooks, along with experience with Mobile Device Management (MDM) solutions.
- Strong analytical abilities, capable of using research and reasoning to troubleshoot and solve IT issues.
- A solid understanding of data protection and information security principles.
If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.