Operations Manager - Financial Services sector
Gibbs Hybrid are looking for a proficient Operations Manager for the Fund Operations team within a financial services organisation, to work onsite (3 days) with our Liverpool based client. The role requires both hands on management, process improvements and strategic planning. This is a permanent position paying up to £45K plus benefits.
Responsibilities:
- Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
- Liaising with fund managers and managing the team that covers client onboarding/ client services
- Managing the team that covers account opening for clients and the transfer of accounts/due diligence
- Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards.
- Identifies and implements process improvements to improve the experience for all stakeholders
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues, as a team.
- Sets departmental budgets and conducts resource planning.
- Develops business plans for team/group operations.
- Ensuring all client queries received by the team are reviewed and resolved in line with expectations and ensuring delivery of a high level of client service both internally and externally.
- Maintain departmental control models, produce MI and monitor KRIs to ensure they are up to date and reflective of processes to ensure regulatory breaches are minimised.
Essential:
- Experience of managing teams and operations
- Knowledge of fund management is nice to have
- Applying better ways of working and agile
- People management/ Team leading
- Reviewing client efficiencies
- Management of the teams that cover Client onboarding, account opening, AML/KYC, due diligence, transfer of client accounts and dealing
- Motivate and drive the existing teams to improve processes
- Direct experience of dealing with a wide range of employee relations activities
- Strong operational experience in a related financial services discipline
- Strong systems skills/ability to define MI/ manipulate data (ideally intermediate+ Excel)