Role: Customer Service Co-ordinator
Industry: Construction/ Housing
Location: Tadley/ Aldermaston
Salary: £27,000-£29,000
Office Angels have teamed up with a forward thinking, dynamic client who are in the Housing industry, are looking to recruit a Customer Service Co-ordinator. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.
The day to day duties in your new job will be....
Desire to self-develop, taking on board constructive feedback and adapting behaviour
accordingly
Ability to communicate effectively at all levels
Patient, calm and empathetic
Rational, logical and resourceful
Self-motivated to deliver a high standard of customer service
Have exceptionally good all-round organisational skills and the ability to meet strict
deadlines through effective prioritisation
Committed team player
Confident telephone manner
Taking ownership to ensure a situation is resolved efficiently and effectively
Making courtesy calls and booking welcome visits
Accurately diagnose defects; prioritise repairs and make appointments for customers
for works to be completed
Liaise between customers and contractors to ensure that information is shared appropriately
and accurately
Log all contact with customers and defects on our systems
Deliver all services within the guidance of data protection legislation
Work with colleagues to deliver a seamless service to all customers
Deliver a high standard of customer service to all customers, through a range of
different formats, including phone and email
Establish the nature of defects through intelligent questioning, determining works
required and arranging surveyor inspections for more complex works
Manage relationships with customers, contractors and colleagues, ensuring customers
are kept informed at all times
Responsibility for identifying possible 'contra-charge' situations and giving notice to
sub-contractors where necessary
Minimum level 2 in English, Mathematics and IT
Customer Service qualification, or equivalent experience
Benefits:
- Career progression
- Pension scheme
- Health scheme
- Strong training programme
Next steps...
Apply today with your up to date CV as well as emailing it directly to
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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