Job Title - Change Delivery Manager
Reports to - Head of Delivery Standards
Location - London or Manchester
Team CFO - PPI
Background
Our client believes in making Britain more connected, so we can all lead smarter, greener lives. We're a relatively young company, with a very mature assignment. Our universal, secure network will be in 30 million homes and businesses. That'll make it the largest network in Britain. The scope of what we do and what's in our roadmap is much further reaching than what the organisation was originally established to deliver.
Our client is at a pivotal point of transformation, looking to enhance its operational efficiency and strategic execution. Our EPMO (Enterprise Portfolio Management Office) is at the heart of this change, driving the development and implementation of best practices across the organization. We seek a dynamic and versatile Change SME (Subject Matter Expert) to help us through this exciting journey of growth and innovation.
The Role
Change will play a critical role in enabling the organisation to achieve its strategic ambitions. With an ever-increasing pace and evolving customer needs, The business needs to ensure that its product and change portfolio is delivered effectively and efficiently. As a result a new Enterprise Portfolio Management capability is being established to plan, monitor, assure and report on delivery of all initiatives across the business.
The Enterprise Portfolio Management Office will be responsible for improving the strategic alignment and value for money of the change portfolio. It will ensure that: all change activity aligns to strategic objectives; there is transparency and clarity around change portfolio prioritisation, delivery and outcomes; there is increased focus on the outcome and value of change; delivery standardisation (in the form of best practice procedures, tools, techniques & methodologies) is driven into the organisation where it makes sense for there to be greater consistency and scalability; a capable change delivery community is created to enable greater sharing of best practices. It will also help drive the transition of the business to a greater product mindset and outcome-based organisation.
The EPMO additionally provides the objective 'single source of truth' view of delivery performance for the portfolio and leads the management / resolution of cross-programme risks, issues and points of contention to maximise effectiveness of change implementation. It also acts as the central custodian for information and knowledge management.
The Change Delivery Manager will be the subject matter expert on Change Management and provide proactive hands-on advice and guidance to business wide stakeholders, from C-suite down, on how best to land change to ensure full adoption. Within the organisation the role holder will be seen as the 'Centre of Excellence' for Change Management.
Reporting to the Head of Delivery Standards, this role will be based in London or Manchester with travel to the other office being a pre-requisite. The role will require a minimum of 8 days a month in the office.
Key Accountabilities
- Lead the development and execution of change management strategy.
- Ensure the business truly understand how best to effectively and sustainably land change.
- Provide change management subject matter expertise advisory to all in the business.
- Direct and facilitate completion of change impact assessments, preparing the organization for effective change adoption.
- Collaborate with delivery resources to ensure change management activities are well planned, communicated and executed.
- Facilitate and support the development of comprehensive change plans at programme and project level to ensure maximum impact and successful delivery.
- Lead the continuous improvement of change management practices within the organisation.
- Engage with and coach stakeholders at all levels of the organisation on change management.
- Manage the need for and work with external consultants and / or a managed service provider to support with substantial change engagements.
- Foster a change-ready culture within the organisation.
Skills and Experience
- Proven Change Leadership - Demonstrable leadership roles in the change management domain.
- Change Management Experience - Significant experience of designing and implementing best practise change management principles and experience in delivering change in various organisations across multiple sectors.
- Facilitation & Coaching - Strong facilitation and coaching skills to support stakeholders undertake delivery of change management activities.
- Managing External Partners - Experience working with external consultants and managing vendor relationships to deliver change management capabilities
- Change Management Methodologies and Tools - Significant expertise and knowledge of a variety of change management frameworks, methodologies and tools with hands-on practical experience of using them.
- Project / Programme Expertise - Strong understanding of project management methodologies, tools and best practices.
- Analytical Mindset - Strong analytical and problem-solving abilities. The ability to link change management activities to business outcomes.
- Flexibility - Adaptable and able to manage multiple priorities in a dynamic environment.
- Product Mindset - Experience operating in a product-driven and outcome-based organisation.
- Collaboration - Ability to work collaboratively across departments and with stakeholders at all levels.
- Effective Communication - Excellent communication and interpersonal skills.
- Resilience - Strong initiative and drive; self-motivated with an aptitude to work well under pressure.
Qualifications
- Industry Certification in Change Management (e.g. Prosci ADKAR; Change Management Institute accreditation).
Unfortunately we wont be able to respond to every applicant due to the high volume of responses.