Together Housing Association is one of the leading housing organisations in the North of England, managing over 38,000 homes. We focus on delivering outstanding services while ensuring that any profits are reinvested to enhance the lives of our residents and the wider community.
As part of our ethos, we are committed to fostering a Diverse and Inclusive workforce, welcoming applications from candidates with any of the nine protected characteristics. We proudly support the Disability Confident scheme.
As part of our commitment to our residents, we are inviting applications for the role of Tenant Liaison Officer. In this position, you will act as the primary point of contact for tenants during various housing initiatives, ensuring that residents are informed, consulted, and supported throughout their journeys with us.
Please note that this position is a fixed-term contract lasting 12 months.
Requirements
Key Responsibilities of the Tenant Liaison Officer:
- Serve as the main point of contact for tenants, ensuring clear communication regarding housing initiatives, improvement works, and changes in policy.
- Facilitate meetings and consultations with tenants to gather feedback, address concerns, and ensure their needs are met during projects and transitions.
- Work collaboratively with internal teams and external contractors to streamline processes and enhance tenant satisfaction.
- Provide tenants with essential information about timelines, processes, and available support related to their housing situation.
- Identify and address any potential safeguarding issues in accordance with Together Housing and local policies.
- Regularly monitor and report on tenant satisfaction and initiate improvements based on feedback.
We are looking for someone who has:
- Experience working in a customer service or tenant liaison role, particularly within a housing association or similar environment.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively resolve tenant issues.
- Excellent organizational skills, with the ability to manage multiple tasks and priorities efficiently.
- A proactive and empathetic approach to tenant relations, ensuring that all residents feel valued and heard.
- Knowledge of housing policies, regulations, and best practices related to tenant engagement and support.
- Full Driving License
Benefits
In return, we are offering the successful candidate in the role:
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Salary: £26,862 per annum
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27 days annual leave (rising to 32 over 5 years' service) + bank holidays
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You will be based from our Halifax office.
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Hybrid working
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You will be working 37 hours per week, Monday - Friday
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Wide range of technical, professional, and personal development training opportunities
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Attractive pension scheme
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Health and wellbeing benefits including access to GPs.
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A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.
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We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
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To view the full range of our award-winning benefits, click on the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
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