Portfolio Payroll are currently working with an award-winning SaaS organisation based in Central Manchester who are looking for a Payroll Onboarding Consultant to join them on a Permanent basis. This is an opportunity to be part of the most progressive and dynamic payroll bureau in the UK, with fast-paced development opportunities. The business has already seen exponential growth and the team is growing rapidly.
The role
Reporting to the Head of Payroll, your new role as a Payroll Onboarding Consultant will utilise your passion for payroll and customer excellence to ensure payroll customers have a seamless transition from their current payroll provider.
You'll be their dedicated point of contact throughout the process, aiding them when required and providing excellent customer service throughout the transition.
You'll need a keen eye for detail, and have the drive to simplify the onboarding and welcome process wherever possible for our clients.
Responsibilities
As a Payroll Onboarding Consultant, your main duties will include, but are not limited to:
- To effectively plan and execute customer onboarding projects for payroll in a timely manner.
- Take a trusted and documented approach to appropriate balancing of all Payroll onboarding data such as static data, cumulative year to date balances and comparisons to previous Full Payment Submission files.
- To explain the onboarding process to the customer through regular project sessions and timely update meetings.
- To ensure that data migration documents are completed correctly and thoroughly checked during the gathering and loading processes.
- To assist with processing of parallel runs and ensuring all run results balance with the new customers previous payroll provider.
- To manage a portfolio of projects at the same time, organising your time to prioritise based on customer and business need.
- To always maintain customer confidentiality.
- To educate and guide the customer on both service and system features, remaining clear and concise, always demonstrating excellent customer service.
- Ensuring that the Payroll onboarding SLA is adhered to at all times.
- Managing customers to supply all data to the Onboarding Team in a timely fashion, in order to meet the agreed go live date.
- Meeting all Key Performance Indicators that are set, and documenting all key reasons for project slippage with transparency of reasons and any additional cost implications.
To be a successful Payroll Onboarding Consultant, you'll require knowledge of UK payroll legislation alongside previous customer onboarding experience within a payroll or finance-related role, with demonstrable experience of onboarding principles such as data loads, reconciliation, parallel runs and go live authority (desirable).
Additionally, you will have:
- Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable).
- Light-touch project management skills.
- Excellent written and verbal communication skills.
- Proven experience in building and maintaining positive client relationships.
- The ability to work in a fast-paced environment.
- The ability to become a brand ambassador for the business and its sister companies.
Benefits
The business is based in a modern office in Manchester City Centre and you'll have the opportunity to expand your knowledge from an experienced, friendly team.
Additionally, you'll be rewarded with:
- Day off on your birthday
- Perkbox discounts
- Access to Employee Assistance Programme
- 25 days' holiday, plus bank holidays
- Holidays increase after 2-years and 5-years service
- Pension Plan and Life Insurance
- Company incentives, access to discount schemes
- Free breakfast every Monday
- Profit share scheme
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