Marketing & BD Systems Manager
I'm pleased to be working with this leading law firm renowned for their exceptional breadth of practice, deep industry knowledge, and a collaborative global approach. They are keen to hire a dedicated M&BD Systems Manager to join their dynamic Marketing & Business Development team. This role involves managing a team of 4 to support, plan, and deliver marketing technology solutions for their Marketing & BD and legal professionals.
Key Responsibilities:
-
Team Management:
-
Lead and manage the M&BD Systems team, ensuring effective operational support and user assistance.
-
Oversee the provision of user support by the team, ensuring timely handling of day-to-day support tasks.
-
System Oversight:
-
Manage and maintain the firm's Client Relationship Management (CRM) system (InterAction), Email Marketing system (Concep), Experience Relationship Management (ERM) system (Introhive), Experience Management system (Foundation), and Alumni portal (People Path).
-
Ensure the systems are functioning optimally and meeting the needs of the users.
-
Define and execute an approach for improving data accuracy across all M&BD systems.
-
Training & Support:
-
Oversee and deliver end-user training for all M&BD systems to ensure users are proficient and confident in using the systems.
-
Project Management:
-
Plan, manage, and deliver projects aimed at enhancing the use of M&BD systems.
-
Identify and validate the need for new technology, creating a case for change when necessary.
-
Create clear and concise plans and documentation to support the CMO and Global Head of M&BD Operations and Systems in delivering on their commitments.
-
Vendor Relations:
-
Lead the relationship with vendors, alongside IT counterparts, to ensure effective support, upgrades, and contract renewals.
-
Stakeholder Collaboration:
-
Act as a trusted advisor to the Global Head of M&BD Operations and Systems and the Chief Marketing Officer (CMO).
-
Partner with stakeholders, project team members, users, vendors, and lawyers to deliver innovative solutions.
Requirements:
- Previous experience within a law firm is highly desirable
- Demonstrable experience with CRM, Marketing Automation, Credential Management, and Data Quality solutions.
- Proficiency with InterAction CRM, Litera Concep, Introhive ERM, Litera Foundation, and People Path.
- Previous line management experience.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply. https://refer-a-friend