Client Operations Executive
Crawley, West Sussex
Monday to Friday (9-5pm)
Benefits:
Good holiday entitlement
Pension
Healthcare
On-site parking
Our client is a market leader in thepublishing industry, their one-stop-shop approach embraces the modern media world and offers everything their clients need.
They are seeking aCentral Operations Executive to join their dynamic team. This permanent role reports directly to the Group Operations Director. The primary responsibility of this role is to manage and optimise operational processes and IT systems, ensuring maximum efficiency and delivering excellent service to our clients.
Key Responsibilities:
- Collaborate with the Group Operations Director to support various software systems used by the client account management, customer service, and management teams.
- Maintain client databases, schedules, and operational tasks through the iView system, ensuring accuracy for both subscription and retail clients.
- Manage label and mailing information for subscription clients and coordinate with mailing houses, maintaining necessary documentation.
- Handle day-to-day tasks, including API management, subscription website management, retail distribution, CRM processes, and more.
- Support ongoing process and operational improvements across the group, driving greater efficiency.
Core Competencies:
- Strong analytical and methodical approach.
- Effective time management and problem-solving skills.
- Ability to work with energy, tenacity, and a drive for improvement.
- Excellent planning, organizational, and communication skills.
- Proficient IT skills, including Excel and data management software.
- Great career opportunities and to develop within a growing company.
- Four weeks paid annual leave and bank holidays, rising to five weeks after one completed year of service.
- 35 hours per week.
- Excellent working environment in modern premises at the heart of the Gatwick Diamond.
- Extensive employee benefits package supported by a comprehensive training program attractive salary package based on experience and current skills.