- Previous experience of leading a team.
- Passionate about exceptional customer service.
- Great package and additional benefits.
Head of Residential Property Management
Location:
Zone 1, London, UK
Overview:
The Head of Residential Property Management will oversee the management and operation of a portfolio of high-end residential properties in Prime Central London. This role requires a strong leader with a comprehensive understanding of AST property management, exceptional communication skills, and the ability to manage and lead a team.
Key Responsibilities:
- Team Management: Lead, mentor, and develop a team of 5 including property managers and administrators, ensuring high performance and excellent service delivery.
- Portfolio Oversight: Oversee the day-to-day management of an elite personal residential property portfolio, ensuring all properties are maintained to the highest standards across the team.
- Client Relations: Act as the primary point of contact for more complex property owners and tenants, addressing concerns and ensuring client satisfaction.
- Financial Management: Manage budgets, minimise arrears and ensure accurate financial reporting.
- Compliance: Ensure all properties comply with relevant legal and regulatory requirements, including health and safety standards.
- Strategy Development: Develop and implement strategies for property management, including maintenance schedules, tenant retention initiatives, and sustainability practices.
- Crisis Management: Handle emergencies and crisis situations efficiently, ensuring minimal disruption to tenants and property owners. Resolve escalated complaints.
Qualifications:
- Extensive experience in residential property management, particularly within London.
- ARLA Level 3 desirable
- Proven leadership skills with experience managing a team.
- Strong knowledge of property legislation and compliance in the UK.
- Excellent communication and interpersonal skills.
- Financial acumen, with experience in budget management and financial reporting.
Benefits:
- Competitive salary with performance-based bonuses.
- Professional development opportunities.
This role is ideal for a seasoned property management professional looking to lead a dedicated team in one of London's most prestigious areas.
Send your CV to