Senior First Notification of Loss Claims Advisor
Diss, Norfolk
£26,000 per annum
Full time
Permanent
Working hours:
The working hours for this role averages 37 hours per week, with standard shifts from 9:00am to 5:30pm. Every four weeks, you will be required to work a late shift from 10:30am to 7:00pm, as well as a Saturday shift, which is from 9:30am to 3:30pm.
The pending team are normally the first point of contact for clients, who typically are referrers from insurance brokers, insurance companies, accident management companies, solicitors and on some occasions any private individuals. The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.
Duties include:
- Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
- Selling services to clients and any associated parties.
- Communicating with your client's, the responsible party, their insurers, solicitors, and various other parties involved in the process.
- Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
- Arranging delivery of credit hire vehicles from the extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
- Provide general administrative service to your management team.
- Key holder for opening and closing the office at the start and end of a shift.
- Supporting your team manager with the development of the FNOL team.
- Undertaking file audits and providing feedback to the team.
What's available for you:
- Continuous training and development with support given by their expert team
- Appraisal programmes for all which aids your progression and salary increments
- Pension contribution
- Employee referral programme - £250 for every employee you refer
- Free parking
- Regular social events, and team nights.
- Employee Assistance programme – legal advice, counselling and much more
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition.
- Holidays that rise with length of service
- Opportunities to undertake recognised qualifications
- Overtime available
Additional Information
- You will be required to provide two professional and/or character references.
- You may be required to undergo a Criminal Records Bureau background check which includes a credit check.
- All employees will be expected to serve a 3-month probationary period.
For more information on this vacancy, please contact Megan Reeve at the Diss office or apply below.