Account Manager
Temporary
Brierley Hill
£23,000-£26,000
Standard working hours:
- Monday – Friday, no weekends.
- 8:45am – 5:15pm, 4:00pm on Fridays.
- No overtime is available.
Key responsibilities:
- Supporting day to day running of the key customer.
- Phoning and emailing the customers and suppliers.
- Chasing product.
- Chasing delivery dates.
- Dealing with purchase orders.
- Dealing with global communications - Poland etc.
- Manually adopting reports so Excel experience is crucial.
- Monitoring order books.
- Using a unique system with codes and memory is required.
- Customer service is a huge factor for us- responsive, reactive and confidence.
Qualifications/ Experience:
- Previous experience in an administrative role is advantageous.
- Excel proficient is essential.
- Strong verbal and written communication skills.
- Exceptional attention to detail and accuracy.
- Ability to work collaboratively and effectively individually and within a team.
The ideal candidate:
- Effective communication skills to communicate with clients and handle client queries, both in writing and verbally.
- Provide timely and professional responses to client inquiries, ensuring high levels of customer satisfaction.
- Complete all documentation with precision and accuracy.
- Ensure that all client records, order books and documents are meticulously maintained and up to date.
- Ensure accurate data is input into all systems and being able to analyse this data.
- Facilitate effective communication and collaboration between different global departments.
- Ensure strict adherence to regulatory requirements and standards.