SERVICE DESK & CUSTOMER SERVICE SUPPORT SUPERVISOR
MONDAY - FRIDAY: 09.00 - 17.00 (ONE WEEKEND IN FOUR ROTA)
£27,000 to £33,000 PER ANNUM
People Solutions have a client based in Stourport-on-Severn who is an exciting market leader looking to recruit a personable and professional person.
The role will be to oversee the day-to-day operation of the Service Support Desk (Field Based Engineers) operation for a busy engineering business. (This is NOT an IT related role)
Benefits
- Modern working environment
- Working for a market leader
- Free site parking
- Canteen and break out area
- Career progression and development
- Team incentives
Day to Day Duties
- Manage a team of service support staff (4) and ensure they provide excellent customer service!
- Identifying/implementing potential improvements in service desk operation
- Dealing with staff HR duties
- Allocating jobs to team of service field engineers
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer inquiries and complaints.
- Collaborate with other departments to resolve customer issues.
- Monitor team performance and provide coaching and feedback.
- Create and maintain support documentation and resources.
- Conduct regular training sessions for support staff.
- Carry out daily team update meetings.
- Building relationships /liaising with key accounts attending weekly performance meetings
Essential Skills
- Proven experience in a customer support or similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to negotiate and resolve conflicts.
- Proficient in using customer support software and tools.
Desirable Experience
- Previous experience in a Service support desk operation is desirable but not essential
Training
- Training provided
Apply
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