Repairs Co-Ordinator £23k-£26k Per Annum - Experience Dependent 8am-5pm, Mon-Fri, Fully Office Based Crayford
Key Responsibilities:
- Carry out &/or review: site monitoring, risk assessments, work methods, etc. for work under your control
- Ensure all risks are eliminated or at least mitigated
- Maintain an ongoing dialogue with customers/clients regarding the condition of their lift and any potential costs
- Answer and direct incoming telephone calls as appropriate
- Provide admin support to the Repair Manager, maintain any necessary spreadsheets, records, creating/compiling bespoke reports, compilation of all job sheets, customer scheduling, site visits, customer/client meetings, surveys and supplier information as required
- Assist the RMto manage and maintain customer databases/portals as per contract requirement (e.g. PPM, SLA/KPIs, insurance items, quotes, etc.)
- Provide admin support to the RM: create and maintain any necessary diaries, spreadsheets, records, etc. including bespoke reports
- Act as point of contact where necessary for repair customers/clients. Maintain contact lists
- As required, raise purchase orders for service materials and labour. Ensure these are in line with service deliverables and confirmed supply chain lead times
- Support all areas of the company as required including Service team, project team, sales team, administration team and compliance with clear, accurate and timely communication and information
- Liaise with customers to arrange work is carried out at a mutually convenient time
- Work with the management team to ensure data protection compliance
- Attend and minute service/repair and engineer meetings, etc. Attend management meetings as required
- Ensure any test equipment used to perform a SAFed test is calibrated. Ensure the details of each instrument is recorded
- Ensure that the on-site procedures/customer requirements, e.g. sign-in, work permits, site access, etc. are adhered to
Experience and qualities needed:
- Proven administration experience
- Proficient in IT and Microsoft Office
- Strong organisational skills with high level of attention to detail and accuracy
- Good communication (verbal and written), negotiation and relationship- building skills
- Recognise the importance of presentation, spelling and grammar
- Adept at problem solving and dispute resolution
- Experience of maintaining confidential records
- Experience within the lift industry ideal
Braundton Consulting is a recruitment agency recruiting on behalf of a client.