Our client is currently hiring for an On-site IT Support Engineer to be based in Stockport four days per week and work remotely one day. They're looking for someone with at least one year of First-line IT Support experience working on a helpdesk, supporting non-technical users. The type of person we're looking for will be team-focused, well-presented, articulate, and able to communicate at all levels. This role requires a broad technical skill set (first/second line) as you will be working with a small team of likeminded Support Engineers.
This company is providing some great benefits like opportunities to progress into more senior roles, Azure Certifications, Monthly bonuses, Healthcare, 25 days of holiday, and an 8% pension.
Basic Job Responsibilities
Provide first and second-line support to onsite users and external customers via phone, email, or in-person for IT-related issues.
Office 365 Administration and Support
Active Directory user management
Support Surface Pro users
Diagnose and resolve hardware, software, and network connectivity problems.
Troubleshoot technical issues, escalating complex problems as needed.
Assist with software installations and upgrades
Set up user accounts, email accounts, and access permissions in Active Directory and other systems.
Document support tickets and resolutions in the helpdesk system.
Pursue required Microsoft Certifications.
Qualifications and Skills
Proven experience in a similar technical support role.
Excellent communication skills and a customer service-oriented mindset.
Strong problem-solving abilities and attention to detail.
Interviews are happening this week, APPLY TODAY to be considered!!
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.