As the Senior Credit Controller, you will be responsible for the entire credit control process which includes:
1. Ensuring efficient and appropriate credit control and management controls are in place
2. Managing the credit control process for multiple brands with different criteria
3. Identifying improvements within the debt collection process
4. Posting and allocating customer payments, processing credit card payments, and issuing manual credits
5. Managing the monthly direct debit collections as well as the direct debit bounces
6. Producing client statements, sending reminders, and following the credit control process progressing to LBA
7. Contacting clients by telephone, email and post
8. Dealing with credit control calls and correspondence
9. Managing more difficult accounts with a hands-on approach, and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes
10. Managing write-offs, bad debt provisions, and setting up of payment plans.
11. Monthly credit control reporting, ensuring the risk of bad debt is minimised
12. Reviewing and reporting on aged debtors
13. Providing monthly reports to senior management on the current status of ledger
14. Managing ad hoc credit control and AR related information requests
15. Implementing and managing a credit checking process
16. Complete responsibility and accountability for all credit control and AR matters
Required Skills and Abilities:
- At least 2 years' previous experience of end to end credit control and accounts receivable processes
- Experience and understanding of legal procedures
- Strong written and verbal communication skills especially during difficult customer negotiations
- Ability to work under pressure
- Ability to multitask and prioritise workload
- Able to work independently and proactively in an efficient manner
- Uphold confidentiality and private matters
- Excellent IT skills, specifically Microsoft, Excel, Outlook and Word