We are currently looking for a driven and focused individual to join us at Infor in our Solihull office to manage our EMEA Billing Department.
The Billing Manager is responsible for overseeing the EMEA billing operations of Infor. This role includes managing the billing team 7 People, ensuring accuracy and efficiency in the billing process, and maintaining the integrity of financial records.
You will liaise closely with our Shared Service Centre in India to ensure that the objectives of the billing team are met.
The Billing Manager will be required to work closely with various departments within Infor to streamline billing processes and resolve any billing-related issues.
The finance roadmap includes a plan to replace our current billing system over the next 18 months, providing the successful candidate an opportunity to play a key role in process definition and system implementation.
Key Responsibilities:
Billing Operations Management:
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Oversee the daily operations of the billing department.
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Ensure accurate and timely processing of invoices.
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Monitor and manage the billing cycle and workflow.
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Develop and implement effective billing policies and procedures ensuring compliance with regulation
Team Leadership:
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Supervise and support billing staff, providing training and development opportunities.
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Conduct regular performance reviews and address performance issues promptly.
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Foster a positive and collaborative team environment.
Financial Reporting and Analysis:
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Prepare and analyze billing KPI reports, identifying trends and areas for improvement.
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Ensure compliance with financial regulations and standards.
Customer Relations:
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Address and resolve billing inquiries and disputes from internal customers.
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Maintain strong relationships with key clients to ensure satisfaction and proactively obtain feedback.
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Work collaboratively with internal customers to fully understand customer needs and billing requirements.
System Management:
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Oversee the maintenance and optimization of billing software and systems.
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Implement new technologies and systems to improve billing efficiency.
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Ensure data integrity and security within billing systems.
Process Improvement:
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Continuously evaluate and improve billing processes to increase efficiency and reduce errors.
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Stay updated on industry trends and best practices.
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Lead projects related to billing process improvements and system upgrades.
Qualifications:
- Experience in billing preferred, but would also consider accounting or customer service relevant experience
- Beneficial to have strong understanding of accounting principles
- Be capable of a good understanding of the EMEA billing market including government regulations, local customs and market drivers
- Ensuring effective billing policies and procedures are in place
- Prior experience in a supervisory role.
- Proficiency in Microsoft Office, particularly Excel preferred.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and organizational skills.
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Contribution motivated attitude
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.