New Claims Advisor
Manchester
Are you ready to elevate your career in a role that offers both challenge and reward? The position of New Claims Admin/ Advisor is designed for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. This role is pivotal in ensuring the smooth intake and management of new enquiries, contributing directly to the company's ambitious growth targets.
#### Why This Role Stands Out:
- **Comprehensive Training**: Benefit from full training and support, utilising a state-of-the-art computer system.
- **Career Progression**: For those who excel, there are clear pathways for advancement within the organisation.
- **Dynamic Work Environment**: Engage in a variety of tasks that keep your workday interesting and fulfilling.
- **Team Collaboration**: Work alongside a supportive team, fostering a collaborative and inclusive atmosphere.
#### Key Responsibilities:
- **Data Management**: Accurately input and update client details on the company's computer system.
- **Information Gathering**: Collect and record all necessary information related to new claims and business enquiries.
- **Client Interaction**: Proactively contact clients and third parties to gather information and instruct further actions.
- **Task Completion**: Manage diary tasks, including liaising with referrers, third-party insurers, and medical agencies.
- **Quality Assurance**: Ensure attendance calls meet quality standards and all key information is obtained and recorded.
- **Administrative Support**: Handle various administrative tasks such as document redaction, bundle preparation, and telephone support.
#### Skills and Experience:
- **Customer Service Excellence**: Demonstrate outstanding customer service skills.
- **Technical Proficiency**: Basic knowledge of the Office Suite (Word, Excel, Outlook) and ability to navigate case management software.
- **Organisational Skills**: Strong organisational abilities and attention to detail.
- **Communication Skills**: Excellent telephone manner and fact-finding capabilities.
- **Team Player**: Ability to work well within a team and maintain excellent internal and external relationships.
- **Educational Background**: GCSE Maths and English at Grade C or above (or equivalent qualification).
#### Job Challenges:
- **High Volume Workload**: Manage a substantial volume of work efficiently.
- **Quality and Speed**: Deliver a high-quality service swiftly to meet internal and external client needs.
- **Prioritisation**: Effectively prioritise tasks based on importance and urgency.
- **Supervised Work**: Complete workloads to a high standard under supervision, recognising when to seek senior intervention.
This role is perfect for those who are detail-oriented, organised, and eager to make a significant impact within a thriving company. If you possess the skills and drive to excel in this role, consider taking the next step in your career as a New Claims Handler.