Housing Officer (Senior)
Salary £33,000 - £35,000 depending on experience
Hours: 37 per week, Monday to Friday - Agile working
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Housing Officer to join a growing company.
Full clean driving licence and access to your own vehicle required for work purposes.
Responsibilities: Housing Officer
- Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact.
- Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Providing a flexible and responsive service to meet the needs of our customers.
- Assessing the needs of customers applying for housing through choice based letting and our transfer process.
- Rent arrears control including filing particulars of claim and representation at court.
- Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met.
- Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques.
- Ensuring safeguarding issues are addressed in accordance with Safeguarding policy.
- Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
- Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
- Empty homes monitoring and control, including carrying out pre-void inspections.
- ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas
- Escalating cases through the legal framework as necessary; including attending and representing as Landlord at court and liaising with Solicitors when necessary.
- Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
- Lettings and allocation of property, including different types of tenancy agreements.
- Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated.
- Generic housing management queries
- Liaising with all relevant external agencies, local authorities and other partners.
- Ensure effective delivery of new business services by working in a collaborative manner.
Skills / Experience - Housing Officer
- Experience of working in a customer centred environment
- Experience of working in social housing sector
- Good knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
- Experience of a housing software package e.g., SDM,
- Demonstrable experience of working with vulnerable individuals and families with complex needs
- Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
- Demonstrable knowledge and understanding of equality issues and legislation and in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery.
- Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court.
- Excellent communicator - capacity building, negotiation, trust
- Presentation skills
- Commercially minded decision maker
- Self-motivated/accountable
- Collaboration with others
- Planning skills
- Good IT literacy, digitally inclusive
- Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities.
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