Small Repairs Co-ordinator Monday - Friday, 9pm-5pm Sidcup £28k-£35k Per Annum - Experience Dependent
Job Overview:
To manage the completion small repairs including liaising with engineers, customers, suppliers, and colleagues. Meeting deadlines, targets and ensuring customer satisfaction.
Duties will include, but not limited to:
- Arranging Meeting with regards to new jobs with senior members of staff
- Planning labour for small repairs
- Updating clients
- Issue supplier with details on small repair works
- Raising purchase orders
- Confirm parts from supplier are correct against the quote
- Programming for each job
- Updating the small repairs spreadsheet when a new job is raised
- Updating clients and ensuring all repairs are booked and confirmed
- Issuing of site visit reports when requested by client
- Notifying Client once a repair has been completed and status of lift
- Producing RAMS
- Deal with day to day issues with repair team
- Confirm engineers are on site for small repairs and projects
- Update the client daily
- Gather all quotes from supplier or sales
- Raise suppliers when required
- Oversee lift data tasks related to small repairs
- Overview spending against each job
- Provide spreadsheets showing financial overview each week/month
- Book meetings for hand over from sales to projects on larger repairs
- Client complaints to be logged and actioned with senior member of staff
- Out of service lifts to be monitored daily
- Tracking delivery of parts
- Ensuring parts are delivered to the correct address or are collected by the engineer when required
- Lifting equipment hiring
- Lifting equipment tracking
- CSCS tracking of repair team
- Hire equipment tracking
- PPE equipment tracking of repair team
- Planning tech visits for chargeable repairs
- Dealing with appointments for senior members of staff for small repairs
- Setting up folders electronically and physically and general admin tasks when requested by senior members of staff
- Tool checks monthly
- Returns to be arranged
- Faulty parts to be organised and returned when required
- Arranging access for our engineers and suppliers
Skills and experience:
- Knowledge of the lift industry and lift data huge advantage
- Clear knowledge of Outlook and general PC and office skills
- Understanding of delivering on client expectations and having good communication skills
- Planning and organising
- Ability to handle difficult situations regarding engineers absence or errors with parts
- Lift data system knowledge great advantage
- Capable of developing professional relationships predominately via the telephone
Braundton Consulting is a recruitment agency recruiting on behalf of a client.