Property Loss Adjuster - Scotland
As our next Property Loss Adjuster, you'll handle a range of claims of varying complexity and value; and you'll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you'll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
Duties, Responsibilities & Key Measures:
- Work to achieve agreed activity levels with the intention of continuously reducing WIPthroughout the year.
- Process all invoices and approve estimates within 5 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
- Full completion of all prepared site note templates and associated documentation within set SLA's.
- Ensure that the data contained in CQ is accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's.
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats.
- Ensure files are always up to audit standard.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA's.
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external to the Davies
- Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group.
- Responsible for out of hours calls into the Davies Group via a pre-set rota.
Skills and Experience:
- High level of Property Loss Adjuster experience.
- Already hold or working towards recognised professional qualifications at a diploma level.
- Accuracy, attention to detail and an analytical approach.
- Strong verbal and written communication.
- Demonstrable experience of organising and managing own workload is essential.
- Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
- Excellent time management to be able to work to short/changing deadlines