Summary
We're looking for a Fulfilment Specialist to join our Supporter Services team on a 24-month fixed term contract. It's an exciting time to join our team as we start to plan our roadmap for the next five years.
As Fulfilment Specialist, you'll play an integral role in transforming and managing our processes and ways of working with both internal stakeholders and suppliers, whilst supporting our Logistics Manager on existing established practises, such as our members handbook and magazine production.
What it's like to work here
With over 5 million members, 10,000 staff and thousands of volunteers, the National Trust is the biggest conservation charity in Europe, caring for more than 250,000 hectares of farmland, more than 780 miles of coastline, and more than 500 historic properties, gardens and nature reserves. We're committed to preserving nature, history and beauty for everyone, forever.
In the Supporter Services team, we continually strive to ensure our members and supporters have a fantastic experience when interacting with National Trust. We manage a variety of supplier relationships, fostering strong partnerships whilst ensuring our requirements and service levels are met.
Your contractual location will be our head office in Swindon and there'll be an expectation for you to attend the office. However, there's flexibility on where you're based at other times. You'll be required to work at a National Trust location for 40-60% of your working week. This'll be discussed in more detail at interview.
What you'll be doing
Reporting to our Logistics Manager, you'll have a strong understanding of print and production, postal products and tariffs, whilst also being familiar with outsourced fulfilment provision.
You'll be responsible for establishing and managing a robust briefing process for internal production and fulfilment requirements, playing a key role in managing several of our suppliers, monitoring performance, spend and service level agreements.
With a keen eye for detail, you'll be used to interrogating data for trend analysis and forecasting purposes and familiar with working to budget.
Taking a proactive approach, you'll always be looking for process improvements and efficient ways of working, whilst being a team player who thrives in a structured environment.
Who we're looking for
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
We'd love to hear from you if you have:
- Knowledge of print and production management and an understanding of postal solutions for both inbound and outbound campaigns and requirements
- A strong understanding of fulfilment, including outsourced payment processing
- Great numerical and analytical skills with the ability to interrogate data to identify trends and enable forecasting, having experience of budget and cost management
- Experience of supplier management and working to or with service level agreements
- Proven organisational and planning proficiency, with good written and verbal communication skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.