This role for Sales Administrator is crucial in ensuring a smooth and efficient experience for customers. Here's a breakdown of what's needed and what the role entails:
Key Qualities Required:
- Customer-Focused: You'll need to provide excellent support and regular updates to customers, ensuring they feel informed and cared for throughout the process.
- Organized & Prioritized: Manage your caseloads effectively, balancing multiple tasks while meeting deadlines.
- Great Communicator: Be comfortable over the phone and have excellent communication skills to liaise with clients and stakeholders.
- Tech-Savvy: Strong IT skills are necessary for managing client information and ensuring processes run smoothly.
- Relationship Building: Build strong relationships with clients, ensuring trust and rapport.
- Resilient & Positive: Maintain a "can-do" attitude, even under pressure, and stay professional and organised.
- Deadline-Driven: Able to thrive under pressure, meeting time-sensitive targets.
Key Responsibilities:
- Customer Service: Delivering high-quality service, being available, supportive, and dependable throughout the customer journey.
- Managing Exchanges & Completions: Coordinating the exchanges and completions of property sales within specific timeframes, ensuring a seamless process.
- Communication with Stakeholders: Regularly liaising with buyers, vendors, solicitors, and mortgage advisors to ensure everyone is on the same page and moving forward smoothly.
- Target-Oriented: Work towards individual and team goals, supporting the sales team as required to achieve company targets.
Benefits:
- 33 Days Paid Holiday
- Extra Day Off for Your Birthday
- Pension
- Life Insurance
- Company Rewards & Incentives
- Structured Career Path
- Employee Assistance Scheme
- Paid Entry Fees for Charitable Events
Do You Fit This Role?
Can You...
- Juggle multiple tasks and keep all projects moving forward simultaneously?
Do You...
- Have the drive and determination to ensure every job is completed to a high standard?
Are You...
- Searching for a role that showcases your excellent organizational, persistence, and customer service skills
Have You...
- Previous experience in estate agency, working with clients, or managing administration?
This role is perfect for someone who thrives in a fast-paced environment, is highly organized, and loves building customer relationships while delivering exceptional service!