A market leading and fast-growing distribution company is looking for a confident and technically-minded IT Support Engineer to join their successful team in Luton. You'll be working in a fast paced and collaborative environment, providing essential technical support to the company's systems and IT infrastructure.
The business you'll be joining are a well established, thriving manufacturer and distributor of high-quality wiring, lighting and electrical accessories. They are part of an impressive nationwide group who already employ over 1,700 people across the UK and have an annual turnover exceeding £1 billion.
Role Responsibilities
In this IT Support role, you will:
- Assist with helpdesk requests and provide user support
- Plan, manage, and support IT projects, ensuring timely delivery and meeting KPIs
- Set up and configure user devices such as PCs, laptops, mobile phones and printers
- Implement, support, monitor, and maintain the company's network and hosted servers in collaboration with supplier partners
- Maintain server rooms and handle the disposal of redundant equipment
- Work closely with the group Head Office to implement security policies, manage the active directory, provide and manage access to company systems
- Support the development of the Microsoft 365 suite to meet business needs
- Monitor system backups and ensure proper documentation of systems, including network diagrams and user information
- Generate routine and ad hoc reports for internal stakeholders
- Work with key IT suppliers to ensure systems and infrastructure meet business requirements
- Create and maintain policies, user guides, project documentation, asset logs, and directories
Rewards
For this IT Support role, you will receive:
- Starting salary of £29,000 - £32,000
- Your share of the company's profits in the form of a lucrative performance-related annual bonus
- Training, ongoing development and progression opportunities
- Optional membership to the company's excellent pension scheme
- 25 days holiday plus bank holidays
Requirements
To be successful in this IT Support role, you should have:
- Experience in a customer or technical IT support role
- Excellent communication and interpersonal skills
- The ability to solve problems quickly and efficiently
- Good working knowledge of IT Infrastructures including Helpdesk, connectivity, networks and security
- Good working knowledge in administration and support of Microsoft 365 Suite including Outlook, SharePoint, OneDrive, Office suite (Word, Excel, PowerPoint)
- Experience of device set up including PCs, laptops, mobile phones, peripheral devices, printers, photocopiers
- Strong organisational skills with attention to detail and a thorough and accurate approach to work
Submit your application today to find out more.