Our local authority client based in East London are urgently seeking an experienced Housing Customer Service Officer.
*£24.11 an hour Umbrella*
Job Purpose:
To provide professional and responsive customer services, as the first point of contact for residents contacting us, whilst ensuring that resident are at the heart of everything we do.
Key Accountabilities:
- To respond to telephone, face to face, email, and correspondence enquiries made by residents and provide advice and assistance in resolving them at the initial point of contact.
- To schedule appointments and manage hand-offs with specialist support teams.
- To record actions and outcomes on the relevant ICT system, and manage customer records.
- To provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.
- To undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys.
Knowledge, Education and Experience
- Experience and knowledge of Housing policies and procedures
- Knowledge and experience of dealing with residents directly
- Knowledge of Microsoft Word, Excel and Outlook or similar applications
- Experience of working in a customer facing environment - call centre and/or face-to-face
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.