22 hours per week
We work together - We make things better - We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride Month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible working
- Holiday buying and selling scheme
- A day's paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
About the role
We are committed to ensuring safe and supportive living environments for our community. Our Tenancy Enforcement team plays a crucial role in maintaining the quality of life for our residents by addressing and managing issues related to anti-social behaviour (ASB). We are seeking a dedicated and proactive Tenancy Enforcement Assistant to join our team and help us continue to provide exceptional service to our residents.
As a Tenancy Enforcement Assistant, you will provide efficient and comprehensive administrative support to the Tenancy Enforcement team, ensuring timely and effective responses to anti-social behaviour reports. You will assist Tenancy Enforcement Officers and Neighbourhood Housing Officers by liaising with colleagues, providing updates on cases, and maintaining accurate records.
Key Responsibilities:
- Respond promptly to reports of anti-social behaviour from customers.
- Support Tenancy Enforcement Officers by advising customers experiencing ASB issues.
- Liaise with colleagues across the business, updating them on case progress and documenting conversations in the housing management system.
- Stay informed on handling ASB queries effectively.
- Accurately produce No Access Injunction paperwork for cases of non-compliance.
- Generate callbacks for Tenancy Enforcement Officers and Neighbourhood Housing Officers.
- Maintain accurate records of Key Risk Indicators.
- Attend court proceedings when requested.
- Schedule appointments for Tenancy Enforcement Officers.
- Participate in internal and external meetings, document discussions, and create action lists.
- Ensure compliance with data protection, legal obligations, policies, and procedures, including financial regulations, safeguarding, health and safety, and all regulatory requirements.
- Identify and manage risk within the scope of the role, ensuring controls are in place.
- Deliver high levels of customer service to both internal and external customers.
- Promote and represent the organization positively at all times.
- Undertake any other reasonable duties as requested.
About You:
As Tenancy Enforcement Assistant you will have:
- GCSE level or equivalent, with minimum grades A-C in Maths and English.
- Practical experience in an administrative role.
- Excellent customer care skills and experience dealing with customers.
- Ability to work well as part of a team.
- High levels of accuracy and attention to detail.
- Ability to work effectively under pressure.
- Good keyboard skills and proficiency in Microsoft Office software.
- Excellent verbal and written communication skills.
- A full and current driving license and use of your own vehicle, insured for business use.
An NVQ III in Administration or equivalent and experience with QL or other housing management systems is desirable but not essential.
If you are passionate about making a positive impact in your community and have the skills and experience we are looking for, we would love to hear from you.
Please refer to the recruitment pack upon completing your application
Closing Date: 9am on 21 August 2024.