Job Title - Warehouse Manager
Reports To - Depot General Manager
This role is responsible for the day-to-day management of the warehouse, working to ensure that the operation achieves the targeted operational and financial performance whilst ensuring compliance with all relevant legislation. The Warehouse Manager will maintain the site warehouse KPIs and work with the Management team in developing site and company procedures which allow the business to grow and develop alongside increasing customer requirements. This role will utilise resources to their full potential to ensure that deliveries leave in a timely manner, and in full, to meet customer deadlines. You will oversee all core elements of the warehouse including picking, goods-in, despatch, stock rotation, hygiene, first line disciplinary and people issues and health and safety.
Responsible for managing and leading the site warehouse team ensuring company policies and procedures are adhered to and customer service levels are achieved.
Responsibilities:
- Responsible for the day to day decisions and activities of the department, ensuring in-house requirements and customer service levels are achieved
- To plan and manage the warehouse people resources to meet the volume of Dispatch, Picking and Goods-In requirements on a daily basis.
- Responsible for meeting KPIs regarding cost, dock waste, delivery, and turnaround times, controlling site spend, raising and authorizing Purchase orders where required.
- For Leading and developing the warehouse team ensuring they understand and adhere to company policies and procedures at all times
- Understand and keep up to date with all relevant legislation to ensure Environmental, Health and Safety, Quality and legal standards are fully met at all times.
- Plan and Manage resources efficiently to ensure budgeted targets and KPIs are met, including Operatives, MHE and all warehouse equipment.
- Arrange cover for all holidays and absence for Warehouse Operatives, Shift Leads, Stock Controllers, and management
- Identify, develop, and adopt savings, initiatives, and improvements to department.
- Communicate with other sites, stakeholders, and customers to ensure efficient supply chain operations
- Identify training needs of individuals through performance and appraisal systems and using company policies and procedures
- Responsible for ensuring the management of the warehouse teams behaviour and performance and ensuring any action required is taken, in line with company policies and procedures
- Planning of weekly workload and organisation of manpower to ensure that all runs are covered in a cost effective and efficient manner., including management any agency requirements
- Ensure all personnel adhere to SWP's and Health and safety procedures relating to the warehouse area.
- Responsible for ensuring the day today management of the site teams in line with company policies and procedures, ensuring return to work interviews are conducted, investigations completed, and disciplinary hearings managed.
- Working with the HR department in recruitment for the site, ensuring staffing levels are maintained and any recruitment is done in line with legal requirements and company policy.
- Working to recover any additional costs through recharges to customers, where appropriate.
- Facilitate a shift hand-over at the start/end of each shift.
- Ensuring additional cover in peak periods, emergencies, training, holidays, sickness, and absence
- Any other duties deemed reasonable and appropriate
Key Relationships:
Internal
Transport Department
Planning departments
Legal Compliance
HR Department
Finance and Admin teams
Senior Management Teams
Customer Service
External
Customers
Suppliers
Health & Safety:
- To ensure you follow safe working practices.
- To promptly report all accidents and incidents to your line manager.
- To assist in accident investigations, as necessary.
- To ensure that housekeeping standards are maintained.
- To adhere to relevant site rules, QEHS policies and procedures including quality procedures, HACCP, safe systems of work and environmental controls.
Hygiene:
- To maintain high levels of site hygiene standards in accordance with company procedures.
Communication:
- To have effective communication skills and ability to liaise verbally confidently with employees and drivers.
- To listen carefully to instructions.
- To keep your Manager up to date with any work issues that may affect deadlines.
Flexibility and Ad-Hoc:
- To be flexible to work on a variety of duties as required.
- To carry out any other task that is reasonable and within your skill set as business needs dictate.
Skills & Experience:
- BRC and Food Safety experience required.
- HACCP Qualification
- At Least 5 years' experience within a warehouse environment and of managing people
- Good working knowledge of Outlook, Word, and Excel.
- Strong Leadership and Communication skills
- Excellent relationship building and customer facing skills
- Experience of Sage
- Ability to listen to and follow instructions.
- Ability to work to deadlines.
- Ability to remain calm under pressure.
- A good accuracy level is essential.
- Good numeracy and literacy.