Employer description:
As a small ERP provider, Openda pride themselves on providing first class customer support to their clients who outsource their IT function to Openda.
Overview:
Openda Ltd has an exciting opportunity for an Apprentice IT Helpdesk Support Engineer to join their Development and Operations Team following the growth of their IT support services to their clients.
Please note you will have to provide occasional out of hours working where upgrades / changes can only be made out of hours. Typically this can be done remotely when required.
Main role / Responsibilities [will include but not be limited to]:
- Providing support to their clients in respect of PC, software and network related issues to agreed SLA's.
- Talking clients through diagnostics, resolutions and system set ups either by phone or via their error logging system.
- Troubleshooting systems and network problems, diagnosing and solving hardware or software faults, contacting manufacturers/suppliers for warranty claims.
- Conducting back up testing, script checking and restore tests of their servers.
- Installing and configuring computer hardware, operating systems (Linux Servers (Ubuntu) & Windows PCs), applications, phone systems and mobile devices.
- Monitoring and maintaining both the company and their clients' computer systems and networks (asset management and warranty tracking).
- Setting up new users' accounts and profiles.
- Conducting timely research projects where required and present these to the Business and keeping up to date with latest software and making recommendations for improvements.
- Providing occasional onsite support to their customers in the UK which may involve out of hours working/overnight stay.
Desirable skills:
- IT skills built with personal projects at home or with friends for example, or any IT work you have done on a professional level
- Experience of Office 365 an advantage and setting up PCs – software installation etc.
- Customer service experience as this role will require daily verbal communication with clients
Personal qualities:
- Technical aptitude and an ability to conduct timely research on areas that may be unfamiliar
- Good communication and interpersonal skills
- Interest in research and problem solving
- Happy to work in a small quiet work environment rather than a large company
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Company perks:
- Company pension
- Free parking
- Free tea and coffee
- Supportive team
Future prospects:
The apprentice will get to develop as the one person within the IT helpdesk team and will get supported by the MD.
Once the apprenticeship is complete, if you are the right fit, a full time role will be offered.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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