IT Operations Manager - Hybrid
Our client, based in the West Drayton area have an exciting opportunity for an IT Operations Manager to join their team on a permanent basis. Due to internal promotions, the IT Operations manager will lead their IT Operations team located in the West Drayton area which consists of 6-7 full time employees, covering 1st to 3rd line support plus a range of key suppliers and consultants. You will be responsible for the day to day running of the organisations EMEA IT service, ensuring it remains accessible and secure to their computer users consisting of over 3000 workers.
Key Responsibilities:
- Managing the business-as-usual IT operations covering desktop and back-end services.
- Contributing to change initiatives, projects and continual improvements to the IT service.
- Reporting to Senior Management on service performance progress of projects.
- Contributing to the alignment between IT Service and Information Security processes in collaboration with the IT Security Team.
- Managing the performance appraisal and development needs of the IT Operations team.
- Being a key member of the Incident Response Team.
Essential Skills:
- Experience working in IT Operations as well as proven experience at management level
- Service Management qualification/s. ITIL, SDI or equivalent.
- Expert knowledge of Windows/Server, VMWare, Microsoft O365, SAN, Network.
- Experience with Business Continuity Planning and Disaster Recovery.
- Experience with Third Party Supplier management and procurement.
- Effective communicator who can collaborate effectively with a wide range of stakeholders.
- Self-motivated with keen attention to detail who strives to deliver IT excellence.
IT Operations Manager - Hybrid
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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