Here at Hobbycraft, we are looking for an Senior Product Compliance Manager to join the team based at our Head Office in Bournemouth ??????. You will join us on a full-time, permanent basis working Monday to Friday – 9am to 5pm. In return, you will receive a competitive salary of up to £55,000 DOE, 25 days holiday increasing every year, 25% discount in our stores, hybrid working policy and many more!
About us
Working for us isn't like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer's expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About the Role:
The Senior Product Compliance Manager is accountable for product quality, monitoring of our suppliers' SEDEX compliance, product legal compliance and risk mitigation. They will work with our suppliers and other external functions, with responsibility for managing the relationship with testing labs and UK Government authorities to ensure product compliance.
They will be accountable for leading the business through all product quality issues ensuring that processes are followed, and risks are mitigated. A large part of this role will also be ensuring these processes are kept up to date and adapted to ensure continued compliance with any with UK legislative changes.
Vendor management
- Ensure suppliers comply with SEDEX, and compliance issues flagged during the audit process are rectified in a timely manner.
- Help ensure we source high quality vendors.
- Work with agents and direct suppliers to deliver best practice documentation and compliance.
Negotiation and management of Vendor contracts and rebates with key partners including:
- Test labs
- Audit houses
- 3rd party compliance partners
- Agent and factories
Product Quality
- Ensure Quality Assurance (QA) and Quality Control (QC) policies and procedures are in place and adhered to, as well as keeping them up to date.
- Lead product quality issues and recalls/removal from sale, ensuring all processes are adhered to and with Trading Director's approval
- Improve controls of returned and quarantined products with relevant stakeholders and monitor returns KPIs.
- Develop Hobbycraft brand specification sheets of key lines to ensure we are clear on product quality.
Risk management
- Maintain product compliance to updated standards and prepare the business for incoming regulatory changes.
- Ensure Hobbycraft has suitable due diligence processes and appropriate ethical and environmental audits
- Manage audit schedule of Hobbycraft Own Brand suppliers.
- Escalate non-conformances to senior leaders as appropriate.
- Working with factories to encourage the implementation of more environmentally friendly processes.
About You
- Previous experience as a Compliance/Risk or Product Manager preferably within a retail environment
- In-depth understanding of UK and EU testing requirements especially UKCA
- Experience of managing product compliance
- Understanding of SEDEX ways of working and system
- Open and honest communicator with the skills to get buy in and influence others.
- Experience in identifying, proposing, and implementing improvements to processes.
- Excellent project management skills with the ability to be methodical and diligent.
- Effective problem solver with the ability to lead the team through product recalls/withdrawals.
What can we offer all our Colleagues:
- 25% Discount Card for Hobbycraft Stores and Haskins
- Free Onsite Parking
- EV Charging Point
- 33 days holiday inclusive of Bank Holidays with an increase each holiday year
- Birthday Day Off
- Hybrid Working
- Flexible start and finish times
- Company pension contribution – up to 4% contribution
- Employee Assistance Programme provide by Retail Trust
- Cash Health Plan with Health Shield
- Discounted gym membership.
If you have the skills and experience to become our Senior Product Compliance Manager, click 'Apply' - we'd love to hear from you!