This award-winning customer experience and digital product design studio has built trusted partnerships with both scale-ups and the world's largest organisations over the past seven years. Specialising in end-to-end digital experience design, the team has extensive cross-sector experience in financial services, consumer retail, healthcare, and more. They continue to explore exciting projects across new sectors, solving ambitious design challenges with a human-centred approach.
?? Role overview:
As an Associate in the Product and Programme Management team, this role offers the opportunity to contribute to strategic initiatives and operational tasks across multiple sectors. The Associate will work closely with experienced team members and diverse clients, delivering exceptional digital solutions and supporting the end-to-end design process. The role involves client relationship management, project management, and product management, with a focus on innovation and user-centric designs.
Key Responsibilities:
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Client Relationship Management:
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Support client consultants and leads in nurturing long-term client relationships.
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Facilitate daily communications and ensure interactions add value and strengthen relationships.
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Project Management:
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Collaborate with UX designers, developers, and other stakeholders to coordinate project timelines, resources, and milestones.
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Support 2-3 projects simultaneously, ensuring they stay on track and meet the company's high standards.
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Product Management:
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Assist in all stages of the product management process, from user experience research to final delivery.
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Help gather requirements, understand user needs, and conduct market research to inform design decisions.
Example Responsibilities - High Frequency:
- Assist in daily communications with clients, helping to build trust and rapport.
- Support senior team members in managing day-to-day project operations.
- Gather client requirements and communicate these clearly to the design team.
- Participate in the creation and maintenance of project documentation, including drafting project plans, schedules, and tracking budgets.
Example Responsibilities - Mid Frequency:
- Participate in research activities with experts and help synthesise insights into actionable recommendations.
- Help define project goals, KPIs, and metrics in collaboration with clients.
- Support kick-off sessions by taking notes and sharing with the team.
- Contribute to strategic discussions and planning sessions.
- Promote new ideas and best practices within the studio.
- Stay informed about the latest trends in design and product management to build trust with clients.
Culture & Team:
The company values a collaborative and dynamic work environment. The team thrives on solving complex problems and delivering sector-defining work that makes an impact. The studio is committed to nurturing talent, providing opportunities for professional growth, and fostering a culture of constant learning and innovation.
? What you're good at:
- Quick learner with the ability to organise and absorb information rapidly
- Strategic thinker with an interest in digital products and services
- Detail-oriented with an appreciation for design
- Strong communication skills and a collaborative mindset
- Ability to manage multiple tasks and prioritise effectively
- Calm under pressure, with a problem-solving attitude
- Enthusiastic, results-driven, and commercially aware
- Tech-savvy with a natural interest in digital trends
- Persistent and open-minded, thriving in a culture of change
?? Bonus points for:
- Experience in a consulting or agency environment
- Previous experience in client-facing roles
- Familiarity with project management tools and methodologies
- Passion for design and user experience
?? Benefits:
- Discretionary company bonus scheme
- Healthcare Cash Plan for cashback on dental, opticians, physio, etc.
- Christmas holiday closure (with 2 extra days provided by the company)
- 'Summer Fridays' - Friday afternoons off during the summer months
- Access to professional development platforms
- Time off for company socials
- Work from anywhere for a week
Growth & Development:
The company is committed to your professional growth. The Associate role offers exposure to all aspects of the project process, autonomy in your work, and the opportunity to work directly with leadership and senior decision-makers at client organisations.