Our Client in Northamptonshire is looking for an Invoice Query Specialist on a temporary basis. This position will be until September 2024 and may be extended depending on business needs.
Monday to Friday
07:30 - 16:30 / 8:30 - 17:30
£11.79 p/h
Key Responsibilities
- Query resolution, dealing with complex invoice queries and order holds end to end, ensuring correct action is in line with current process and policies.
- Assist with the holds report by delegating root causes out to the business ensuring these are actioned through to resolution.
- Liaise with site managers, procurement, and suppliers to resolve invoice queries efficiently.
- Ability to take ownership of workload, can prioritise and organise without supervision whilst remaining part of the team.
- Take responsibility of invoice queries to ensure that they are dealt with in a timely manner.
- Identify common and reoccurring issues and escalate to management.
- Assist with telephone calls as and when required.
- Attending occasional meetings Manager/Major Account Manager.
The Ideal Candidate
- Able to achieve deadlines
- Production of reports etc, to standard and schedule
- Keeping track of outstanding queries
- Able to deal with customer complaints in a professional manner
If you like the sound of this role, please apply with your up-to-date CV today!