Are you passionate about providing exceptional customer service in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you to become a vital part of our established team.
Our client is dedicated to excellence in customer service and administrative support and are looking for someone with similar passion to join their team.
Key Responsibilities:
- Provide high-quality telephone and administrative services with efficiency, friendliness, and professionalism.
- Liaise with customers, clients, and medical examiners to schedule medical examination appointments and address any queries that arise.
- Maintain confidentiality and act impartially at all times.
- Make and receive calls to and from medical professionals, insurance companies, and customers.
- Assist with case management, appointment scheduling, and report processing.
- Ensure compliance with ISO 9001 and ISO 27001 standards and company policies and procedures.
- Support team members and contribute to a collaborative work environment.
- Complete general administrative duties as required.
Requirements:
- Excellent written and verbal communication skills.
- Strong decision-making ability and accountability.
- Financial accountability to achieve targets within specified timeframes.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to manage a busy workload and support changing business needs.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.
- Prior experience in customer service or administrative roles preferred.
If you're ready to take on a rewarding challenge and make a positive impact, apply now to join our team as a Customer Service Administrator!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.