Our client is seeking a detail-oriented and efficient Order Processor to join their team on a permanent basis. The successful candidate will have excellent customer service skills and will play a crucial role in managing the order fulfilment process, ensuring that all orders are processed accurately and in a timely manner.
This position requires someone who has an understanding of an Apple MAC system and is a confident user of MS Office applications, specifically MS Excel.
This is a full time position working Monday to Friday
Order Processor responsibilities:
- Processing orders for all clients using the WMS system for the daily dispatches.
- Updating the order statuses and providing feedback to clients of their dispatches using the WMS system.
- Assist in client relationship management
- Provide warehouse with details of all orders and liaise with warehouse on the day's activities.
- Make a record of all daily dispatches. Interact with all clients through email, phone, live chat or social media and handle all stock and order queries.
- Process billing information for weekly dispatches.
- Manage the delivery of in-coming stock. Be information ready on what stock is coming in and ensure prior to stock arrival there is sufficient storage solutions available for new stock and stock rotation.
- Liaise with warehouse on the delivery dates and ensure delivery notes match stock arrival.
- Report any stock discrepancies to clients and update the stock details on the WMS system.
- Support warehouse team - assist workers in the warehouse when necessary to help fulfil orders e.g. pick and pack orders, assemble boxes etc.,
- Maintain files and records with effective filing systems
Order Processor skills and experience:
- Understanding/previous use of an Apple MAC
- Proven experience in order processing
- Strong customer service and relationship building skills.
- Strong attention to detail with excellent organisational skills, capable of managing multiple tasks simultaneously.
- Effective communication skills, both written and verbal, for liaising with team members and external partners.
If you do not hear from a consultant within 2 week of your application, then unfortunately on this occasion you have not been successful