Team Co-ordinator
Stoke on Trent
£15.81/hr
36/hrs a week
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Team Co-ordinator to join the Directorate: Children and Family Services in the Stoke on Trent area. The role is a contract for 3 - 6 months.
Job Purpose
1. To provide an efficient and effective service to designated Teams within Children's Social Care. Work flexibly to support the work of the Team including activities/tasks with children and families.
2. To provide an excellent customer service, displaying a 'can do' attitude, working with accuracy and speed.
3. To provide an efficient, effective, empathetic and responsive service to the public, agencies and professionals and a commitment to customer care and service.
4. To be responsible for answering specific and general enquiries and taking referrals from members of the public, other departments and outside agencies.
5. To plan daily and weekly work schedules and undertake duties as required which support the vision of the organisation.
Key Accountabilities
1. To maintain systems and processes to enable the smooth running of the social work Team, ensuring that the work of the Team is co-ordinated and well organised.
2. To act as a first point of contact for enquiries to the service and or Team, some of which may be complex and/or contentious, from other staff, members of the public, or other agencies. To answer queries where possible, and to take messages for members of the Team or direct the caller to another source of help
3. To be aware of children's and families' circumstances and to keep up to date on developments within cases, in order to be equipped to answer queries from children, families, staff or other agencies as directed by the Team Manager.
4. To ensure diaries and appointments for members of the Team are co-ordinated and accessible.
5. To organise meetings and arrange venues for members of the Team and alert members to forthcoming meetings and appointments.