�? Exciting Customer Service Opportunity Leeds �?
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? We have the perfect role for you! Our client, a leading provider of workplace pension schemes, is seeking dedicated individuals to join their customer service team.
�? Join a reputable organisation with 75+ years of experience in the industry. �?
In this role, you will be the first point of contact for members and employers, offering timely and effective solutions to their queries. Here's what you'll be doing:
?? Managing inbound calls and ensuring a high level of service is delivered.
?? Applying rules and procedures to resolve a wide range of questions and concerns.
�? Listening attentively to understand member needs and directing them to the appropriate resolution.
?? Presenting value-added solutions tailored to each member's unique circumstances.
?? Meeting call quality and accuracy targets.
?? Participating in call coaching sessions for continuous improvement.
?? Developing your knowledge of pensions administration and our client's systems and processes.
??? Ensuring accurate data entry and following our client's Information Security policy.
To excel in this role, you should possess excellent communication and problem-solving skills. If you are customer-focused, adaptable, and enjoy working as part of a team, we want to hear from you!
�? Benefits we offer: competitive salary, supportive team environment, ongoing training and development opportunities, and the possibility of permanent employment!
? Qualifications:
- Previous customer service experience is beneficial.
- Strong attention to detail and accuracy.
- Proficient computer skills.
Hours
Monday to Friday 9am - 5pm
Pay
£12.36 per hour
Join a vibrant team where your contributions make a difference! Apply now to be part of this incredible opportunity. Don't miss out! ??
?? Apply now and let's chat about your exciting future with our client! ??
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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