Job Description
Customer Service/ Collections Advisor
- Office based for 6 months then hybrid
- £25-28k
- Excellent benefits!! Free childcare, free breakfast & lunch, birthday off, plus much more.
The Customer Service/Collections Advisor job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.
Responsibilities will include but not be limited to the following:
- Discuss repayment schedules.
- Follow the company's debt policies and initiate legal proceedings if necessary
- Invoicing around 500 - 700 customers per month using nursery software
- Supporting, processing and reconciliation of all LA documentation
- Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
- surrounding EY Funding, claiming via the online portal and payments received.
- Reconciliation of outside agency payments
- Processing Direct Debit collections
- Issue of monthly statements
- Maintaining open lines of contact with nurseries to guarantee productive relationships
The ideal applicant will possess:
- Good level of competence in Excel, Word, and Outlook
- Proven experience in a B2C environment desirable
- Confident communication skills
- An excellent telephone manner
- The ability to listen to customers and negotiate successful resolutions
- Self-motivated, calm and professional, and able to work efficiently in a busy office environment
- Ability to reconcile complex accounts and have excellent attention to detail
- Excellent Numerical ability and problem-solving skills
Job Types: Full-time (Monday - Friday)
Permanent, Based at Lymm Head Office. (Hybrid after training period)
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Canteen
- Casual dress
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Work from home