Customer Service Advisor
An exciting opportunity has arisen to join a family-run transport and logistics company. Due to continued growth, they are seeking someone to start as soon as possible.
Here's a refined version with additional related experience requirements:
Key Responsibilities:
- Monitor and track deliveries to ensure they reach their final destination on time.
- Verify delivery schedules, promptly notifying customers of any delays or issues.
- Handle a high volume of customer inquiries via phone and email, providing timely and accurate information.
- Collaborate with the Traffic Department to update systems with any changes, such as pallet quantities or delivery dates.
- Check Network Partners' systems to confirm that all pallets are out for delivery, and inform customers of any issues.
- Arrange re-routes as necessary, such as in cases of mislabelled pallets.
- Manage the unallocated freight sheet from the warehouse, which details any pallets that have not been dispatched but are scheduled for delivery today.
Required Experience:
- Proven experience in a logistics or transport environment, particularly in a customer-facing role.
- Strong problem-solving skills with the ability to handle multiple tasks and meet tight deadlines.
- Experience working with delivery tracking systems and updating internal databases.
- Familiarity with handling unallocated freight and coordinating with warehouse teams.
- Excellent communication skills, both written and verbal, with a focus on customer service.
- Ability to work effectively in a fast-paced environment and adapt to changes quickly.
Please note: If you respond to this advertisement and you do not hear back from us within 5 working days you will unfortunately have been unsuccessful on this occasion