Location: Birmingham
Salary: £29,432 per annum + £1,680 car allowance
Hours: 37.5 hours per week
Our client, a large housing association based in Birmingham, is seeking a dedicated and experienced Community Safety and Safeguarding Officer to join their team. This is a full-time role offering a competitive salary, generous benefits, and the opportunity to make a real impact in the community.
Key Responsibilities:
- Manage a caseload of high-level complaints, working closely with local authorities and community safety professionals to resolve conflicts.
- Serve as an expert on anti-social behaviour (ASB), providing high-quality service and acting as the main point of contact for customers.
- Deliver a proactive ASB service, including investigative, enforcement, and preventative activities.
- Provide specialist advice, guidance, and support in complex ASB casework.
- Develop and implement appropriate responses and solutions to ASB in conjunction with internal and external partners.
- Ensure a swift and focused response to ASB and other breaches of tenancy conditions.
- Take realistic, fast, and efficient action supported by an effective action plan.
- Maintain sound knowledge of legislation and housing management practices related to ASB.
- Have a thorough understanding of available legislation for tackling ASB and the legal remedies for breaches of tenancy conditions.
Requirements:
- Full UK driving license and access to a vehicle.
- Proven experience within the social housing sector or local authority dealing with ASB and tenancy breaches.
- Strong knowledge base of safeguarding good practice.
- Passion for working positively with internal and external stakeholders to respond appropriately in line with the six principles of safeguarding.
- Excellent communication skills and a can-do approach to working with residents, customers, and stakeholders.
- Confidence to communicate clearly and directly in challenging circumstances involving ASB.
- Good IT skills, with the ability to use relationship management systems, housing management systems, and produce quality reports.
- Ability to work on your own initiative, organizing your workload to meet goals and KPIs.
Benefits:
- 34 days annual leave plus the option to purchase up to 5 additional days.
- Birthday leave and new home leave.
- Life assurance.
- Employee assistance program and wellbeing program.
- Flexible working options.
If you are passionate about community safety and have the expertise to handle complex ASB issues, we would love to hear from you. Apply now to join our client's team and help create safer, more harmonious communities in Birmingham.