1st Line Support Engineer
Location: Leigh on Sea, Essex
Salary: £25,000 annually
Employment Type: Full Time
Working Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays)
Holiday Entitlement: 20 days plus bank holidays
Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions provider with over 20 years of experience supporting UK businesses across various sectors. We're seeking a driven 1st Line Support Engineer to join our team in Leigh on Sea, Essex.
Key Responsibilities:
- Provide first/second line telephone support for service requests.
- Conduct on-site support visits to client locations.
- Troubleshoot and repair desktop PCs, laptops, and server-side issues.
- Manage incident and problem resolution.
- Set up new server solutions and perform network troubleshooting.
Skills & Qualifications:
- Solid technical knowledge of Windows operating systems and Windows Server (2012-2019).
- Proficiency in AD administration and management.
- Experience with Microsoft Office products (Excel, Outlook, Word, PowerPoint) and Office 365.
- Networking experience, including TCP/IP topologies, switches, and routers.
- Experience supporting mobile devices.
- Strong communication, customer service, and problem-solving skills.
- Ability to work independently and as part of a team, handling tasks under pressure with great attention to detail.
- A minimum of two relevant IT certifications is preferred.
Additional Requirements:
- Full UK driving license and own transport are essential for this role.
Career Growth:
This role offers excellent opportunities for professional growth within a forward-thinking company that invests in new technologies and offers continuous training to its engineers.
If you're a self-motivated IT professional with a passion for problem-solving and delivering excellent customer service, we'd love to hear from you!