- Professional manner and Excellent customer service skills.
- A good understanding of business processes and the supply chain desirable.
- Confidence working with multiple systems is essential
CUSTOMER SERVICE ASSOCIATE JOB SUMMARY:
As a
Customer Service Associate,
you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout.
KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSOCIATE:
- Supporting the customer order fulfilment process and to be able to offer solutions when orders can not be fulfilled.
- Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock.
- Respond to incoming calls and email queries relating to shipment, delivery, stock updates, or new order requirements etc
- Management of goods into the business, involving working with Purchasing to ensure goods will be in time for the required orders**.**
- Prepare relevant documentsin line with the requirements of exporting goods out of the UK
- Work closely with both the end customer, external transport / logistics companies, as well as the wider team, to ensure that the customer receives the best service at all times.
SKILLS / EXPERIENCE:
- Previous experience of working in a similar role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner and quickly understand the requirements of the customer.
- A good understanding of business processes and the supply chain desirable.
- Good knowledge of Microsoft Office packages.
- Previous experience of working on CRM / ERP packages is essential – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to work with multiple systems, is essential.
- Strong organisational and administration skills.
Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction.
Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.
- Free parking on site
- Free Snacks, soft drinks, tea and coffee on site, as well as weekly free lunches
- Competitive holiday package, with opportunity to buy / sell extra days
- Team building and other wonderful social events and wellbeing initiatives
- Stunning state of the art offices and break out facilities and a friendly, supportive work environment
For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment