Freightserve recruitment are looking for a part-time Customs Compliance Manager for a well-established Freight company based in Colnbrook, Berkshire area.
Responsibilities - include but not limited to:-
Customs Processes
- Continually ensure quotation requests from customers are responded to in a timely manner.
- Ensuring Customs Entries are being completed as per the written instructions from the customer.
- Ensure all Custom entries are completed to a high standard.
- Maintain customs compliance.
- Perform regular checks to ensure customs log are kept up to date.
- Oversee the day-to-day operation of the department.
Customer Service
- Ensure that customer emails and calls are managed in a timely manner.
- Ensure the tracking system is updated with all notes and actions.
Documentation/Administration
- Maintain and manage various customs schemes operated by the company, which include bonded warehouse, Courier ETSF, temporary storage, NCTS and ensure the company remains AEO compliant.
- Ensure billing is completed in a timely manner.
- Updating comments and actions within the company system.
- Site visits to customers and where applicable agents and providers.
Compliance/Health & Safety
- Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.
- Adhere to health and safety policy, and other requirements relating to care of equipment.
- Maintain and share with colleagues as appropriate, personal knowledge of all relevant import & export law and procedures; tariffs and duties; licenses and restrictions.
- Create and deliver customs compliance-based training to all departments.
- Keep up to date with relevant legislation, attend seminars and brief the teams.
- Ensure all Quality Management and AEO documentation is up to date and audits are completed on a regular basis.
- Maintain and regularly review the department's SOPs.
Line Management Duties
- 121s and Quarterly team appraisals.
- Develop knowledge on customs procedures and compliance requirements within the company.
- Customs team management
- Set team targets and check they are achieved in line with organisational objectives.
- Record non-conformities and propose corrective actions.
- Mentoring and providing personal development plans for team members.
Strategic aspect of the role
- Developing our cargo, parcel ETSF and Bonded Warehouse.
- Identify and deliver effective management of our systems.
- Take part in project developments and advise the company of best practices and opportunities.
- Provide support on commercial projects within the NCS team.
- Advise on regulatory requirements for all customs related matters.
Person Specification
- Must have the professionalism to perform and organise work to suit the business and customer needs as well as working with custom regulations.
- Must be able to work as part of a team and have enthusiasm for customs legislation and procedures.
- Must have interest in the commercial aspect of the department.
- Must have a 5-year checkable work history with no unaccountable gaps.
- Basic DBS Check
Essential Skills
- Excellent organisational skills with the ability to prioritise as well as focus on the detail.
- Excellent communication skills, both written and verbal.
- Problem solving skills.
- Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and our objectives.
- Previous experience in a similar role minimum 5 years.
- Sound knowledge of Import and Export Customs entries.
- Line management experience, with demonstrable knowledge of team development and mentoring.
- Good technical knowledge of local customs systems - inclusive of CDS.
- Good technical knowledge of Descartes.
- CFSP experience.
- Experience in liaising with HMRC and Border force.
Working 20 hours per week, option to work Hybrid / Work for home
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.