We are currently seeking a dedicated and experienced Facilities Manager to oversee and lead our facilities operations in High Wycombe and travelling across 2 further sites in Aylesbury and Luton. The ideal candidate will have a strong background in hospitality, excellent organizational skills, and the ability to manage and motivate a team to maintain the highest standards of cleanliness and guest satisfaction.
Responsibilities:
- Team Leadership:
- Recruit, train, and supervise a team of housekeeping staff.
- Foster a positive and collaborative team culture, promoting high levels of motivation and performance.
- Schedule and organize staff assignments to ensure efficient and thorough cleaning services.
- Quality Assurance:
- Establish and enforce cleaning standards to meet or exceed guest expectations.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to established standards.
- Address and rectify any deficiencies promptly.
- Inventory Management:
- Maintain accurate records of cleaning supplies and equipment.
- Monitor inventory levels and reorder supplies as necessary.
- Implement cost-effective practices to maximize efficiency.
- Guest Satisfaction:
- Collaborate with other departments to address guest concerns and ensure a positive overall guest experience.
- Implement and maintain a guest feedback system, utilizing feedback to improve service quality.
- Training and Development:
- Provide ongoing training to housekeeping staff on proper cleaning techniques, safety protocols, and customer service.
- Identify opportunities for professional development and career growth within the team.
- Budget Management:
- Assist in the preparation of the housekeeping budget.
- Monitor and control departmental expenses to meet financial targets.
Qualifications:
- Proven experience as a Facilities Manager.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of cleaning chemicals, equipment, and techniques.
- Familiarity with health and safety regulations.
- Proficient in Microsoft Office.
Attributes:
- Detail-oriented with a commitment to maintaining high standards.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and a proactive approach to addressing challenges.