- Quality Administrator
- Operations Support
- Customer Service
This Quality Administrator role, working for a leading renewable energy company near Cheltenham, is central to maintaining high standards within the company's service delivery framework. This position supports both the technical operations and customer service departments by managing service-related communications and issues predominantly through email, phone, and site visits. As a Quality Administrator, you will be pivotal in upholding the service quality across the company. Your role will include interfacing with various departments to ensure efficient operations and effective communication, contributing to the overall success of the organisation.
Overview of the role
Direct support to management of teams within technical operations and customer service departments.
Enhance service delivery standards, including oversight of international operations.
Handle customer service issues and enquiries effectively through various communication channels.
Maintain and utilise a comprehensive ticketing system on Hubspot for issue tracking and resolution.
Facilitate cross-departmental communication to ensure seamless service delivery and problem resolution.
Continuously improve service levels to meet and exceed customer expectations within the Quality Administrator position.
Experience & Skills Required
Has good experience installing, servicing and repairing boilers
Direct support to management of teams within technical operations and customer service departments.
Enhance service delivery standards, including oversight of international operations.
Handle customer service issues and enquiries effectively through various communication channels.
Maintain and utilise a comprehensive ticketing system on Hubspot for issue tracking and resolution.
Facilitate cross-departmental communication to ensure seamless service delivery and problem resolution.
Continuously improve service levels to meet and exceed customer expectations.
What's on Offer
Join one of the fastest-growing companies in the UK, which is now expanding across Europe. This role offers a unique opportunity to impact the field of sustainable energy significantly. You will not only contribute to the company's success but also advance your career. The package includes a competitive salary, bonus potential, a health plan, and extensive additional benefits.
Package:
£26,000 - £29,000 + (Pension contributions, 28 days holiday including Bank Holidays, Christmas shutdown, Perkbox, on-site fully equipped gym, free breakfast facilities, monthly team events with free Food Truck hot lunch, branded fleece, polo shirt, free parking at office)
Location:
Cheltenham Office, United Kingdom
Company:
The business is a forward-thinking and innovative company specialising in the renewable energy & EV sector. With a focus on delivering high-quality service and technical support, they are committed to enhancing energy solutions for a sustainable future
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.