Hales Group are urgently seeking a
CCTV Operator
for our client based in Lowestoft; to be responsible for proactive and reactive monitoring and responding to CCTV, airwaves radio system, and Town link radios.
This is an adhock role to cover holiday and other absences initially.
The role of
CCTV Operator
will include;
- To ensure that the CCTV operation is delivered in a professional and effective way, working with the Police and external partners to help detect, deter and reduce crime and anti-social behaviour.
- Monitor, assess and interpret pictures from CCTV cameras, in accordance with procedures and current legislation.
- Monitor, respond and provide assistance for those external partners operating airwave and town link radio communication as the CCTV operator is the radio controller for these services.
- Maintain evidence and records through correct storage and documentation.
- Liaise with emergency services and visiting Police Officers. Demonstrate use of CCTV and recording equipment to Police Officers. Use the CCTV cameras to identify offenders and provide high quality evidence to enable investigations and where necessary prosecutions; if required, provide written witness statements and attend court if necessary.
- Deal with footage, evidence and report requests in a timely manner in accordance with current Key Performance Indicators and Service Level Agreements.
- Gathering, updating and archiving personal information in an accurate but sensitive manner on to a secure database. Any information retained must be GDPR compliant.
- Positively promoting our services when receiving enquiries.
- When required, liaison with external partners.
- Provide support and assistance for the Control Centre Assistant Manager to enable them to produce monthly reports and statistics.
- Ensure procedural manuals, impact assessments and policies are periodically reviewed and updated.
- To work closely with colleagues delivering our Community Alarms operation.
To be considered for the role of
CCTV Operator
you will need;
- Experience of working directly with vulnerable people in housing management or similar environment
- Experience of operating CCTV software system
- Experience in dealing with external partner through email, and telephone
- Knowledge of the Microsoft Office package (Word, Excel, Outlook, Team) and data bases.
- Ability to work on own initiative with a minimum level of supervision
- Ability to converse with in, stressful and emotive situations whilst remaining polite, and empathetic providing excellent customer service at all times.
- Lone work, but appreciate and deliver team work for colleagues on opposite shift patterns
- Security Industry Authority (SIA) CCTV Licence
HOURS: Shifts run 24/7 over the following times; 0700-1500, 1500-2300, 2300-0700
PAY: £12.80-£15.36 per hour
LOCATION: Lowestoft
DURATION: Temporary ongoing
Why work for Hales Group?
All of our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.